At Corpchem Chemicals (Pty) Ltd (“Corpchem,” “we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect personal information obtained from visitors to our website, corpchemonline.co.za (the “Website”), and through our services, in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African data protection laws.
Personal Information Collected
We may collect personal information when you interact with our Website, make inquiries, place orders, or engage with our services. This includes:
- Contact Details: Name, email address, phone number, and delivery address.
- Purchase Information: Details of products purchased, transaction dates, amounts, and payment methods.
- Account Information: Username, password, and preferences for registered users.
- Website Usage Data: Information collected via cookies, such as browsing behavior, IP address, and device identifiers, to enhance your experience.
- Voluntary Submissions: Information provided through contact forms, emails, or other communication channels.
We collect only the information necessary to provide our services, respond to inquiries, or fulfill orders, ensuring it is adequate, relevant, and not excessive.
How We Use Your Information
Your personal information is used to:
- Process and fulfill orders, including delivery of chemical products.
- Respond to inquiries and provide customer support.
- Improve our Website and services by analyzing usage patterns and preferences.
- Send marketing communications, such as newsletters or promotional offers, with your consent.
- Comply with legal obligations, including tax and regulatory requirements.
- Enhance Website functionality through cookies for functional and statistical purposes.
We process your information only for the purposes outlined in this policy or as explicitly agreed with you.
Cookies and Tracking Technologies
To provide the best experiences, we use cookies and similar technologies to store and access device information. These include:
- Functional Cookies: Essential for enabling Website features, such as navigation and secure transactions.
- Preference Cookies: Store user preferences to personalize your experience.
- Statistical Cookies: Collect anonymous data to analyze Website performance and traffic.
You can manage cookie preferences through our cookie consent tool or your browser settings. Not consenting or withdrawing consent may affect certain Website features. Information collected via cookies is not used to identify you individually unless required for specific services you request.
Sharing Your Information
We do not sell or share your personal information with third parties for their marketing purposes. We may disclose your information to:
- Service Providers: Trusted partners, such as payment processors (e.g., PayFast) or delivery services, who adhere to strict data protection standards.
- Legal Authorities: When required to comply with laws, court orders, or to prevent fraud or illegal activities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, where recipients are bound by similar privacy terms.
All third parties are contractually obligated to protect your information and process it only as instructed by us.
Data Security
We prioritize the security of your personal information by implementing industry-standard measures, including:
- Firewalls, user verification, and data encryption to protect transmitted data.
- Regular monitoring for vulnerabilities and unauthorized access.
- Restricted access to personal information, limited to authorized employees who need it to perform their duties.
While we strive to ensure robust security, no method of data transmission or storage is 100% secure. We encourage you to use secure communication channels when interacting with us.
Your Rights
Under POPIA, you have the following rights regarding your personal information:
- Access: Request details of the personal information we hold about you.
- Correction: Update or correct inaccurate information.
- Deletion: Request the deletion of your information, subject to legal retention requirements.
- Objection: Object to the processing of your information for specific purposes, such as marketing.
- Withdrawal of Consent: Withdraw consent for processing where applicable.
- Complaint: Lodge a complaint with the Information Regulator if you believe your rights have been violated.
To exercise these rights, contact us using the details in the “Contact Us” section below.
Third-Party Links
Our Website may contain links to third-party websites, such as social media platforms or partner sites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing personal information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. For example:
- Purchase data may be retained for seven years to comply with tax laws.
- Account information is retained until you request deletion or the account becomes inactive.
- Anonymous statistical data may be retained indefinitely for analytical purposes.
When no longer needed, your information is securely deleted or anonymized.
International Data Transfers
Your personal information may be transferred to and processed in countries outside South Africa, such as for cloud storage or third-party services. We ensure that such transfers comply with POPIA and that recipients maintain equivalent data protection standards through contractual agreements.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and we may notify you via email or a prominent Website notice. We encourage you to review this policy periodically to stay informed. Your continued use of the Website after changes signifies your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us at:
Corpchem Chemicals (Pty) Ltd
Email: info@corpchem.co.za
Phone: +27 63 275 5161
Address: 64 Industria Ring Road, Parow Industria, Cape Town, South Africa
For complaints, you may also contact the Information Regulator at:
Email: inforeg@justice.gov.za
Website: https://www.justice.gov.za/inforeg/